Privacy Policy
How we collect, use, and protect your information
Last updated: January 2026
1. Introduction
This Privacy Policy explains how GovFreeiPhone (āweā, āourā, āusā) collects, uses, discloses, and protects your information when you visit our website, use our tools, or apply for services through Lifeline, the Affordable Connectivity Program (ACP), or related government programs.
We are committed to handling your personal information responsibly and in compliance with applicable federal and state laws, including FCC program requirements.
2. Information We Collect
We collect information that you provide directly to us and information that is generated when you use our website and services.
2.1 Information You Provide
- Contact information (name, mailing address, email address, phone number)
- Identity information (date of birth, partial or full Social Security Number, government-issued ID details)
- Household information (household size, income range, participation in qualifying programs)
- Eligibility documentation (benefit letters, pay stubs, tax returns, proof of address)
- Account and application information (application status, correspondence, support requests)
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- Device and browser information (IP address, browser type, operating system)
- Usage data (pages visited, time on site, referring URLs, interactions with forms and tools)
- Approximate location information based on IP address (for fraud prevention and program eligibility checks)
2.3 Cookies and Similar Technologies
We may use cookies and similar technologies to improve website functionality, remember your preferences, and understand how our site is used. You can adjust your browser settings to refuse cookies, but some features of the site may not function properly.
3. How We Use Your Information
We use your information to:
- Determine your eligibility for Lifeline, ACP, and related programs
- Process and manage your application and account
- Provide and support your wireless service and device
- Communicate with you about your application, service, and important program changes
- Prevent fraud, abuse, and unauthorized use of program benefits
- Comply with legal, regulatory, and reporting obligations
- Improve our website, tools, and customer experience
- Send you newsletters and educational content when you opt in
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Government Agencies: To verify eligibility, prevent duplicate benefits, and meet reporting requirements (for example, with the National Verifier or USAC).
- Service Providers: Vendors who help us operate our website, process applications, deliver devices, and provide customer support. These providers are required to protect your information and use it only for the services they perform on our behalf.
- Regulators and Law Enforcement: When required by law, subpoena, court order, or to protect our rights, customers, and programs from fraud or abuse.
- Business Transfers: In connection with a merger, acquisition, or other business transaction, subject to appropriate confidentiality protections.
5. How We Protect Your Information
We use administrative, technical, and physical safeguards to protect your personal information, including:
- Encryption of data in transit and at rest where appropriate
- Access controls and role-based permissions for staff
- Secure document upload and storage processes
- Regular security reviews and compliance audits
No system can be guaranteed 100% secure, but we take reasonable steps to reduce the risk of unauthorized access, use, or disclosure.
6. Your Choices and Rights
Depending on where you live, you may have certain rights regarding your personal information, including:
- Accessing the information we maintain about you
- Requesting corrections to inaccurate information
- Requesting deletion of certain information, subject to legal and program requirements
- Opting out of non-essential communications such as marketing emails
To exercise your rights, please contact us using the details on our Contact Us page. We may need to verify your identity before fulfilling your request.
7. Data Retention
We retain your information for as long as necessary to:
- Provide services and manage your account
- Meet legal, regulatory, and reporting obligations
- Resolve disputes and enforce our agreements
When information is no longer needed, we securely delete or anonymize it where possible.
8. Childrenās Privacy
Our services are intended for adults and emancipated minors who can legally enroll in Lifeline and ACP programs. We do not knowingly collect personal information directly from children under 13. If you believe we have inadvertently collected such information, please contact us so we can delete it.
9. Third-Party Websites
Our website may link to third-party sites, including government agencies and community organizations. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in laws, programs, or our practices. When we make material changes, we will update the āLast updatedā date at the top of this page and may provide additional notice where required.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us via the details on our Contact Us page.