Your Security is Our Priority
We take the security and privacy of your personal information seriously. Our comprehensive security measures ensure that your data is protected throughout the application and service process.
Data Security
We employ industry-leading security measures to protect your information:
- Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS technology
- Secure Storage: Personal information is stored in secure, encrypted databases
- Access Controls: Only authorized personnel have access to your information, and all access is logged and monitored
- Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities
- Compliance: We comply with all applicable data protection regulations, including HIPAA and FCC requirements
Privacy Protection
Your privacy is important to us. We:
- Only collect information necessary for program eligibility and service provision
- Never sell your personal information to third parties
- Share information only as required by law or with your explicit consent
- Allow you to access, update, or delete your personal information
- Provide clear privacy notices explaining how we use your information
For more details, please review our Privacy Policy.
Verification Process
To ensure program integrity and prevent fraud, we verify all applications through a comprehensive process:
- Initial Review: We review your application for completeness and basic eligibility
- Document Verification: We verify your identity, address, and eligibility documentation
- Database Checks: We check against government databases to confirm program participation or income eligibility
- Duplicate Prevention: We verify that you don't already have Lifeline or ACP benefits with another provider
- Final Approval: Once all checks are complete, your application is approved
Why Verification Matters
Verification is essential to:
- Prevent Fraud: Ensure that only eligible households receive benefits
- Protect the Program: Maintain program integrity and sustainability
- Ensure Fairness: Make sure benefits go to those who truly need them
- Comply with Regulations: Meet FCC requirements for program administration
What Information We Collect
To process your application and provide service, we collect:
- Personal information (name, date of birth, Social Security Number)
- Contact information (address, phone number, email)
- Household information (household size, income, program participation)
- Eligibility documentation (benefit letters, tax returns, pay stubs)
- Identity verification documents (driver's license, state ID, passport)
How We Use Your Information
We use your information to:
- Verify your eligibility for Lifeline and ACP programs
- Process your application and provide service
- Communicate with you about your account and service
- Comply with legal and regulatory requirements
- Prevent fraud and abuse
Annual Recertification
To continue receiving benefits, you must recertify your eligibility annually. We'll notify you when it's time to recertify and guide you through the process. Recertification helps ensure that benefits continue to go to eligible households.
Reporting Security Concerns
If you have concerns about security or suspect unauthorized access to your account, please contact us immediately. We take all security concerns seriously and will investigate promptly.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of certain communications
- File a complaint if you believe your privacy rights have been violated